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This article explains why the MISSING_CONTRA_ACCOUNTS error occurs when calling /v3/export-items and how to resolve it.

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The Error

When calling GET /v3/export-items, you may receive the following response: 
{
  "type": "MISSING_CONTRA_ACCOUNTS",
  "message": "Make sure you don't export GBP expenses before you set your contra accounts."
}

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Why This Happens

Export API v3 requires a contra account to be configured for each entity’s default currency. The default currency is determined by the region where the company entity is registered, for example, GBP for a UK entity or DKK for a Danish entity. In a multi-entity setup, each entity has its own default currency, and a contra account must be configured for each one. If any entity’s default currency does not have a contra account mapped, calls to /v3/export-items will fail with this error.

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How to Resolve It

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Add a Contra Account

  1. Click Settings from the main left-hand menu
  2. Click Accounting
  3. Click the Contra accounts tab
  4. Select a Contra account for your default currency from the drop-down menu
Select a Contra account

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Contra Accounts tab not visible?

If you do not see the Contra Accounts tab, contact Pleo Support to have it enabled for your account.

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After Resolving

Once contra accounts are configured for the default currency, calls to GET /v3/export-items will return the full export item payload as expected.